Requesting a Refund This article explains how to request a refund for your Cleveland Clinic Diet app subscription.In This ArticleHow to Determine Where You PurchasedPurchased through ApplePurchased through Google PlayHow to Determine Where You PurchasedTo request a refund for your subscription, first determine where you purchased it.If you upgraded via an iOS device, your subscription is likely through Apple. If you upgraded via an Android device, your subscription is likely through Google Play.You can also check your bank or credit card statement to confirm. The transaction should list the source of the charge: Google or Apple/iTunes.Purchased through AppleIf you purchased a Cleveland Clinic Diet app subscription in-app on an iOS device, your purchase went through the App Store.Apple handles all billing for in-app purchases made on iOS devices. You can learn more about managing purchases via the App Store in this article.To request a refund: Sign in to reportaproblem.apple.com Select I'd like to, then choose Request a refund Choose the reason why you want a refund, then choose Next Choose the Cleveland Clinic Diet app subscription, then choose Submit This link from Apple goes over how long refunds take: See how long refunds take.It will be up to Apple's discretion if a refund is granted.Purchased through Google PlayIf you request a refund within 5 weeks and provide the requested information, we can issue it.To request a refund: Navigate to our Help Center Click or tap the icon in the bottom right corner to submit a ticket Include the following information in your request: The email address associated with your Cleveland Clinic Diet app account. Your receipt containing the full Google Play transaction ID. This can be found in either the email receipt from Google Play (not PayPal) or by logging into wallet.google.com.The Transaction ID / Order number will start with GPA and look like this: GPA.1324-8563-1722-49305 From there, one of our agents will review your request and process a refund if eligible.